ELEVATED

Cancellation Policy

⏰LATE ARRIVALS: • 15 min grace period for 35-min sessions • 20 min grace period for extended sessions After that, your appointment will be canceled with no refund or reschedule. 🗓️CANCELLATIONS & RESCHEDULING: • Must be done at least 24 hours in advance via the Wix App (Spaces by Wix – Members App). • Cancellations/reschedules made on time will be credited to a future appointment (no refunds). • Late cancellations (less than 24 hrs) or no-shows = payment forfeited, no exceptions. • If you cancel during your appointment time or with less than 24 hours’ notice, your payment will be forfeited. 📲COMMUNICATION: • Text or email only. No calls. • Do NOT text the reminder number. I won’t receive it. 🚫 No Refunds & No Exceptions • No refunds will be given for late arrivals, missed appointments, or cancellations. • If a refund is issued under rare circumstances, a $5.95 Square processing fee will be deducted from your refund.